Best Western Stoke-on-Trent Moat House
Etruria Hall
Festival Way
Etruria
Stoke-on-Trent
ST1 5BQ

Telephone: 01782 609988


Facilities for the visually impaired or blindAssistance dogs welcomeAssisted wheelchair accessNon assisted wheelchair accessFacilities for the mobility impairedCustomer toilet facilitiesAccessible toiletsFacilities for the hard of hearingInduction loop availableCustomer parking facilitiesAccessible car parkingIntercom outside of the premisesStaff assistance availableDropdown counter / Low counter / Lap tray / Low Chip & Pin availableAutomatic doors presentCustomer lift providedAccessible lift providedParent with pushchair accessBaby changing facilities

We understand that every customer has different needs and we aim to make our hotel facilities available and accessible to all of our customers equally. In the rare instances this is not possible, we will endeavour to offer a suitable alternative.

 

We offer the following facilities and services:-

  • Accessible blue badge car parking spaces
  • Easy access to the hotel entrance
  • Reception desk with induction loop
  • Accessible bedrooms designed to accommodate wheelchair users – please note that our accessible bedrooms do not have walk-in showers.
  • Medicine storage
  • Accessible bar, lounge and restaurant
  • Menus available in large print
  • Meeting rooms with a number of rooms accessible to all
  • Leisure facilities – please note if our leisure facilities cannot accommodate your specific needs we will arrange complimentary entry and transport to a nearby facility that is more suitable
  • Assistance dogs are welcome in all areas of the hotel
     

If you do have any access needs please just let us know when making your reservation and we will endeavour to accommodate your needs.


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